Hi there! Thank you for thinking of my bakery for your custom cookie needs. Below is some general info and policies I have in place regarding custom orders. Please understand I have these practices in place to be fair to myself and my customers.
Pricing and Minimums:
The following pricing structure is for most of my designs and includes fairly detailed designs. Some requests my have an upcharge based on design details and packaging requested.
Standard sized cookies start at $4.00/each. 24 cookie minimum order required (must be same theme for each 24 cookies ordered)
Mini cookies start at $2.00/each. 48 cookie minimum order or 12 cookie minimum if added to standard sized cookies (must be same theme)
Character cookies start at $5.00/each and are priced based on details such as colors and complexity of design.
Logo cookies start at $5.00/each and are priced based on details such as color and complexity of design. Sometimes edible printed paper may be used or a custom stencil and or cutter will be made. There is no extra fee for this service.
Small Cookie Gifts start at $10/each. These include things like bridal proposal boxes, real estate boxes, thank you gifts, small birthday gifts, etc. Please message me to discuss. I can usually have these ready for pickup in 24-48 hours.
In the event that I am able to take a last minute order (less than two weeks before pick up date) there is a 25% rush fee for the order.
All orders will be available for pickup at my Cookie Boutique located at 5 w 2nd St. Washington, MO 63090. Delivery and shipping are available for a fee based on location starting at $20.
Payment and Refund Policy:
All orders must be paid for in advance to secure your order date. If an invoice goes unpaid for several days, I have the right to cancel your order and allow someone else to book your spot. I typically will send a reminder before this happens. Payments are non-refundable in the event you need to cancel your order. However, they can be applied to another cookie order at a later date. In the very rare event I need to cancel your order after any payments are made I will fully refund any money paid. All payments for custom orders will need to be made by credit or debit card through Square. I do not accept cash or checks for custom orders. Once a quote has been approved, I will send an emailed invoice for easy payment. Refunds will not be given on custom orders under any circumstance. I am not responsible for cookie breakage or mishaps once the cookies leave my possession. I take great care in packaging your order to ensure it makes it safely to its destination. In the event you are unhappy with your custom order, please bring it to my attention immediately for resolution. Please understand once an invoice has been approved and paid, cookie design choices cannot be changed. Minor adjustments such as coloring or wording might be possible on a case by case basis.
We use wheat, nut, dairy and egg products in our kitchen on a daily basis. We offer a gluten free cookie option but are not Celiac friendly and cross contamination of allergen ingredients is very possible even when preventive measures are taken. Please bring any allergies to my attention when requesting your custom quote. I use pasteurized powdered egg whites so my cookies are safe for children, elderly, pregnant and nursing moms. I also bake with as many organic ingredients as possible. If you would like a list of the ingredients and brands used in your order, that can be made available to you no problem!